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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex Contact Center engineer is configuring a new Webex Contact Center tenant and wants to implement digital channels. Which two actions must be taken before setting up digital channels? (Choose two.)

A) Complete Webex CC Task integration authorization in Webex Connect.
B) Complete Webex CC Engage integration authorization in Webex Connect.
C) Complete WxCC Task integration authorization in Webex Engage.
D) Complete Webex CC Task integration authorization in Webex Engage.
E) Complete Webex CC Engage integration authorization in Webex Engage.

2. What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)

A) enterprise trunks
B) DNS-based trunks
C) certificate-based trunks
D) registration-based trunks
E) PSTN trunks

3. A customer complains that Webex meetings consume excessive bandwidth during large conferences with video enabled. Which feature helps optimize bandwidth utilization?

A) H.323 gatekeeper zones
B) Static RTP pinning
C) SIP normalization scripts
D) CAC and adaptive video resolution

4. A Webex Contact Center agent can receive Chat and Voice channel interactions, however the agent is not able to receive Whatsapp or SMS interactions. What is missing from the agent configuration to enable the agent to receive those interactions?

A) The Agent Desktop layout prohibits Whatsapp and SMS.
B) The agent is not provisioned for Digital channels.
C) The agent is missing the enhanced license.
D) The agent is missing the premium license.

5. An administrator is designing a flow in Webex Connect that includes a Scheduled Callback activity node. Which two values must be provided to configure the Scheduled Callback node successfully? (Choose two.)

A) schedule date in YYYY-DD-MM format
B) schedule date in YYYY-MM-DD format
C) schedule timezone
D) customer name
E) phone ANI

Solutions: