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EXIN MOFF-EN Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management Functions (SMFs) | - Core SMFs and their purpose - Roles and responsibilities within SMFs |
| Topic 2: Introduction to Microsoft Operations Framework (MOF) | - Relationship to IT service management frameworks - Purpose and scope of MOF |
| Topic 3: Operational Management and Improvement | - Monitoring and control processes - Continuous improvement approach |
| Topic 4: MOF Service Lifecycle | - Operate Phase - Plan Phase - Deliver Phase - Manage Layer |
| Topic 5: MOF Principles and Concepts | - Governance and compliance overview - Risk management and reliability concepts - Service management principles |
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