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Avaya Aura® Contact Center Solution Design Sample Questions:

1. AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?

A) Presence Snap-In
B) Context Store Snap-In
C) Web Chat Snap-In
D) Co-Browsing Snap-In

2. The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?

A) Avaya Experience Portal Platform
B) Avaya Performance Applications Platform
C) Avaya Applications Platform
D) Avaya Breeze™

3. Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

A) 2
B) 4
C) 1
D) 3

4. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A) Avaya Control Manager
B) Avaya IX™ Workforce Engagement
C) Avaya Breeze® Platform
D) Avaya IX™ Workspaces

5. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A) Avaya IX ™M Workspaces
B) Avaya Agent Desktop
C) Avaya Callback Assist
D) Avaya IX ™ Workplace

Solutions: