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Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Administration and Maintenance | - System monitoring and performance tuning - User management and role configuration |
| Topic 2: Avaya Aura Experience Portal Architecture | - System components and deployment architecture - Integration with Avaya Aura ecosystem |
| Topic 3: POM (Proactive Outreach Manager) Implementation | - POM campaign configuration - Outbound dialing strategies and workflows |
| Topic 4: Troubleshooting and Support | - Identifying and resolving system issues - Log analysis and diagnostics |
| Topic 5: Installation and Configuration | - Initial system configuration and setup - Experience Portal installation procedures |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
1. Which completion code is updated when any contact gets restricted due to Do Not Call (DNC)?
A) DNC
B) Restricted DNC
C) DNCREQ
D) Restricted
2. The Alarm Manager page on Experience Portal Manager shows an Alarm:
Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in the deployment is not configured correctly?
A) Avaya Aura Experience Portal
B) Avaya Aura Session Manager
C) Intelligent Customer Routing
D) Avaya Aura Communication Manager
3. Which three services are registered as a part of Intelligent Customer Routing (ICR) Core installation? (Choose three)
A) icrcca
B) terracottasrv
C) tomcat
D) icrwebservice
E) icrcore
4. When installing Avaya Proactive Outreach manager (POM) software on the Avaya Aura Experience Portal (AAEP), which two interfaces may be used to install the software? (Choose two)
A) The command line interface (CLI)
B) The Tomcat Administration Screen
C) The AAEP Web administration POM menu
D) The graphical user interface (GUI)
E) The Remote Desktop
5. What is the last step that is required after successful installation of intelligent Customer Routing (ICR) Core?
A) Restart the ICR Core service.
B) Restart the httpd service.
C) Restart the terracotta service.
D) Reboot the machine.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B,D,E | Question # 4 Answer: A,D | Question # 5 Answer: D |
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