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HP HP5-B02D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Positioning and Delta-Selling Strategy | - Competitive differentiation
|
| Topic 2: HP Imaging and Printing Portfolio Knowledge | - HP Printing Supplies
|
| Topic 3: Managed Print and Printing Services | - Security and efficiency
|
| Topic 4: Customer Needs and Solution Selling | - Discovery process
|
HP Delta-Selling HP Imaging and Printing Supplies Sample Questions:
1. According to the InfoTrends 2011 report, what percentage of remanufactured cartridges will ultimately be thrown away?
A) 33% ink and 12% toner
B) 12% ink and 11% toner
C) 92% ink and 94% toner
D) 59% ink and 59% toner
2. What are the components of Laser cartridges? (Select three.)
A) Pick-up roller
B) Laser diode
C) Charging roller
D) Imaging drum
E) Cleaning blade
F) Fuser
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,D,E |

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