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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What should you do when a callback meeting is requested by a potential customer?

A) Follow up with fancy product brochures
B) Prepare a lengthy slide deck and read each word on every page
C) Tell them what you're going to show them, show them, and then follow up with a customer or personal example
D) Deep dive into the technologies

2. How do you measure the value of a Social Business implementation for a customer?

A) By how many "likes" they get on their Facebook page
B) By measuring key outcome-based goals that track return on investment for key strategies
C) By the size of the purchase order they sign
D) By how satisfied the employees are

3. What is the best way to tell if your social software sales session went well with your customer?

A) When you have finished all of your slides
B) When they ask to connect to you via LinkedIn
C) When you have a drawing showing ideas that cover a compelling personalized social software solution for that customer
D) When you have polite nods from your attendees

4. What feature allows groups to have one site to come together and share common files, links and posts in the IBM Connections product?

A) Forums
B) Wikis
C) Blogs
D) Communities

5. What is one of the goals when first meeting with customers?

A) Determine how much budget they have
B) Deliver high-pressure sales tactics to close the deal
C) Provoke your customer to thought and action as to how Social Business is changing how we work.
D) Ask them which products they are going to buy today

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