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Nokia SDM Certification - PS NSOP Sample Questions:

1. Which statement describes BEST the purpose of a Transition plan?

A) The transition plan documents the handover from sales to service execution.
B) The transition plan nominates the Project Manager and describes the Scope of Work.
C) The Transition plan defines in detail how the project will transfer operation and responsibility to deliver contractual scope.
D) The transition plan is used to get management approval for project execution.

2. In an outsourcing deal what activity is the assessment and verification of all customer information relevant for NSN to build its technical and commercial solution for a deal prior to contract signing?

A) Due Diligence.
B) Contract Negotiation.
C) Discovery Period.
D) Joint Evaluation.

3. Serious flood damage in a major city has resulted in a completely cut off mobile network. Contractually this is 'Force Majeur' and no SLA's are effected in contractual terms. What is your priority recommended course of action?

A) Have a special team ready to start checking all sites to ensure they are safe.
B) Start repairing sites once power is restored with priority given to sites generating highest income.
C) Prepare a plan for the customer detailing the extent of the damage and actions/costs to repair.
D) Use spare generators to get priority sites safely back on air as soon as possible.

4. In an NSN outsourced contract, which set of contractual exemptions regarding matters out of the control of NSN should be recommended?

A) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of NSN Internal OLA's to NSN's contractual SLA's
-
Performance/Capacity limitations arising caused by special holidays
B) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's
-Performance degradations caused by subcontractors
C) - Performance degradation caused by matters not approved by NSN
-Network downtime caused by Maintenance
-Issues due to misalignment of the customers third party SLA's to NSN's contractual SLA's
-
Performance/Capacity limitations arising caused by special holidays
D) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's
-
Performance/Capacity limitations due to lack of Capex Investment by the operator

5. Which of the following options contains the basic steps of the Contract Change Management process?

A) 1. Analyze Change Request 2. Reject/Approve Change Request.
B) 1. Initiate change 2. Analyze change 3. Implement & Monitor change 4. Close change.
C) 1. Analyze change 2. Implement change 3. Close change.
D) 1. Open Change Request 2. Reject/Approve Change Request.

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