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Nortel 920-131 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Symposium Express Call Center Overview | - Call center concepts and ACD basics - System architecture and components |
| System Installation | - Installing Symposium Express Call Center software - Media card / telephony integration setup |
| Maintenance and Troubleshooting | - Troubleshooting installation and runtime issues - System monitoring and reporting |
| Installation Planning | - Software installation preparation - Server requirements and prerequisites |
| Configuration and Administration | - Voice services configuration - ACD/DN configuration - Auxiliary Data System (ADS) setup |
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