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IBM Cognos ICM Technical Sales Mastery Test v1 Sample Questions:

1. A company has three levels of disputes. The sales representative identifies the incorrect commission amount and submits an inquiry. The inquiry is then reviewed by a manager who then escalates it to the administrators to make changes based on the manager's reviewed notes.
For this scenario, which group should be at the top of the inquiry tree?

A) Administrator
B) VP
C) Manager
D) Sales Representative

2. Which two alternative Web Client authentication methods does IBM Cognos ICM support? (Choose two.)

A) LDAP
B) SSO
C) SQL
D) Excel

3. In Workflow Manager, what does the Alert Node allow you to do?

A) Communicate both internally in the system and send an external e-mail.
B) Set alerts and parameters in the system for calculations.
C) Lock the system if not used after a set amount of time.
D) Set the scheduler to notify you when there is a calculation error.

4. What is the purpose of a Swim Lane in the Workflow Manager module?

A) to define a series of workflow process steps that pertain to a person or group
B) to define a set of conditions that determine the direction of a workflow
C) to define a person or group that is able to send a notification in a workflow
D) to define a person or group that takes action or receives notification in a workflow

Solutions: