[2023] Pass PEGAPCBA87V1 Exam - Real Questions and Answers
PEGAPCBA87V1 Exam Questions Get Updated [2023] with Correct Answers
NEW QUESTION # 15
A reservation process allows customers to reserve a flight, hotel room, and rental car as part of a travel Itinerary. Which configuration displays the Select hotel amenities section only if a user selects the Add amenities check box?
- A. A disable condition (when rule) applied to the Select hotel amenities section
- B. A visibility condition (when rule) applied to the Select hotel amenities section
- C. A disable condition (when rule) applied to the Add amenities check box
- D. A required condition (when rule) applied to the Add amenities check box
Answer: B
NEW QUESTION # 16
In a purchase order case the vendor assigned might not respond to a customer query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifies two of the following options. (Choose Two)
- A. Set the deadline to be the desired response time based on policy and sends notifications to both parties.
- B. Set the goal to be the required response time based on policy and send notifications to both parties.
- C. Set the deadline to be the required response time based on policy and send notifications to both parties.
- D. Set the goal to be the desired response time based on policy and send notifications to both parties.
Answer: B,C
Explanation:
To satisfy this requirement, you need to create a service level that specifies both A and B options. A service level is a rule that defines time intervals and actions for completing an assignment or resolving a case. A service level has two components: goal and deadline. The goal defines when an assignment or case should be completed ideally, while the deadline defines when an assignment or case must be completed at latest. You can also configure actions to perform at each component, such as sending notifications, escalating urgency, etc. Reference: https://community.pega.com/knowledgebase/articles/case-management/86/configuring-service-levels
NEW QUESTION # 17
A requirement states: A customer can update an address at any point during case processing by performing the following steps.
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then confirms the corrected address.
How do you configure this requirement?
- A. Add a case-wide optional action to the workflow to perform the address change process.
- B. Add a case-wide optional action to the workflow to submit a new address.
- C. Add an alternate stage to the case life cycle to change the address.
- D. Add a button to each assignment to present the customer with a form to submit a new address.
Answer: A
Explanation:
To configure the requirement that a customer can update an address at any point during case processing, you need to add a case-wide optional action to the workflow that performs the address change process. A case-wide optional action is an action that users can invoke at any time during the case life cycle. The address change process can be a series of steps that include submitting the new address, verifying it, and confirming it. The other options are either incorrect or irrelevant for this requirement. Reference: https://academy.pega.com/topic/optional-actions/v1
NEW QUESTION # 18
Which configuration informs a user by email when an assignment is added to the user's worklist?
- A. Add a Send Notification step to the process after the assignment to notify the assigned user.
- B. Configure the case type to send assignment notifications to assigned users.
- C. Add a Send Email step to the process before the assignment to notify the assigned user.
- D. Configure a service level to send a notification to the assigned user.
Answer: B
NEW QUESTION # 19
Which three of the following options are application layers in the Situational Layer Cake architecture? (Choose Three)
- A. Language
- B. Implementation
- C. Country
- D. Organization
- E. Division
Answer: B,D,E
Explanation:
The three options that are application layers in the Situational Layer Cake architecture are implementation, division, and organization. The implementation layer contains the case types and data types that are specific to a single implementation of an application. The division layer contains the rules and data that are shared by multiple implementations within a division or a business unit. The organization layer contains the rules and data that are common across the entire organization or enterprise. Reference: https://community.pega.com/knowledgebase/articles/application-development/86/application-layers
NEW QUESTION # 20
How do you provide users with guidance for completing a form and avoid the need for application training?
- A. Send a notification to the assigned user.
- B. Add the corresponding step to an appropriate stage.
- C. Add an instruction to the assignment.
- D. Add an optional action to the case to explain the task.
Answer: C
Explanation:
Adding an instruction to the assignment will provide users with guidance for completing a form and avoid the need for application training.
NEW QUESTION # 21
An order form provides four options from which customers select one option.
According to best practice, which of the following two UI control types can be used to minimize clutter on the order form? (Choose Two)
- A. Radio buttons
- B. Dropdown
- C. Autocomplete
- D. Checkbox
Answer: A,B
NEW QUESTION # 22
You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within five days.
To meet this requirement, you must set the____________. in the service level to five days.
- A. deadline
- B. goal
- C. urgency
- D. priority
Answer: A
NEW QUESTION # 23
Which statement most accurately describes the use of Pega Mobile Preview?
- A. Pega Mobile Preview simulates user loads to test mobile app performance.
- B. Pega Mobile Preview allows you to simulate a Pega application on a mobile device.
- C. Pega Mobile Preview models a typical user interaction to scenario test a mobile app
- D. Pega Mobile Preview allows you to configure the application user interface.
Answer: B
Explanation:
Pega Mobile Preview is a feature that allows you to view and interact with your Pega application on a mobile device without installing the app. It helps you to test the user interface and functionality of your app on different devices and screen sizes. Reference: https://community.pega.com/knowledgebase/articles/pega-mobile/86/using-pega-mobile-preview
NEW QUESTION # 24
An event center has a case type that allows customers to book a dining room for events. After customers provide basic information and indicate whether they want catering for the event, the following behavior occurs:
* If customers do not ask for catering, they receive a rental rate quote for the dining room.
* If customers indicate that they want catering for the event, they must choose a menu before they can receive a quote.
Which two options do you use to configure the case type to achieve the requested behavior' (Choose Two)
- A. Create a process for customers to indicate menu preferences. Add the process as a case-wide optional action.
- B. Create a checkbox for customers to indicate whether they want catering for the event. Add a decision shape that evaluates whether the customer checks the box.
- C. Create parallel processes for providing menu preferences and for providing the customer with the rental rate quote.
- D. Configure the menu preferences and appointment date fields with a visibility condition if the customer selects the catering checkbox.
Answer: B,D
Explanation:
To display the Select hotel amenities section only if customers indicate that they want catering for the event, you need to create a checkbox for customers to select and add a decision shape that evaluates whether the checkbox is selected or not. If the checkbox is selected, the case life cycle proceeds to the Select hotel amenities section; otherwise, it skips that section and goes to the next step. You also need to configure the menu preferences and appointment date fields with a visibility condition that depends on the checkbox value, so that they are only displayed when customers want catering for the event. The other options are either incorrect or irrelevant for this requirement. Reference: https://docs-previous.pega.com/user-interface/87/controlling-visibility-ui-elements https://docs-previous.pega.com/case-management/87/adding-decision-shapes-case-life-cycles
NEW QUESTION # 25
All managers need to view the Employee vacation requests report in their Manager portal dashboards. Only managers have access to this report. Which configuration do you perform to fulfill these requirements?
- A. Add a report widget to the Manager portal dashboard, and then click Publish to default.
- B. Add a report widget to the Manager portal dashboard, and then click Publish.
- C. Create a new landing page on the Manager portal with the new report saved in a public category.
- D. Add the report to a public category, and then add the out-of-the-box Reports landing page to the Manager portal.
Answer: A
NEW QUESTION # 26
The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
- A. Submission
- B. Review
- C. Repair
- D. Verification
Answer: C
Explanation:
The Repair phase can be implemented as a child case because it represents work that is performed by a third party and can be processed in parallel with other phases. A child case also allows for different reporting options and time frames for the repair work. The other phases are part of the main business process and should be implemented as steps or stages in the top-level case. Reference: https://academy.pega.com/topic/child-cases/v1
NEW QUESTION # 27
An order form provides four options from which customers select one option.
According to best practice, which of the following two UI control types can be used to minimize clutter on the order form? (Choose Two)
- A. Dropdown
- B. Checkbox
- C. Radio buttons
- D. Autocomplete
Answer: A,D
Explanation:
Autocomplete and dropdown controls can be used to minimize clutter on the order form because they do not display all the options until the user clicks or types in the control. This helps reduce the space occupied by the UI elements and makes the form more compact and clear. Checkbox and radio buttons controls display all the options on the form, which can create clutter if there are many options to choose from. Reference: https://academy.pega.com/topic/user-interface-controls/v1
NEW QUESTION # 28
You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within five days.
To meet this requirement, you must set the____________. in the service level to five days.
- A. deadline
- B. goal
- C. urgency
- D. priority
Answer: A
Explanation:
This answer is correct because it sets the maximum time allowed for resolving a medical claim case, as per the requirement. The deadline in the service level defines the time limit for completing a case or an assignment. If the deadline is reached, an escalation action can be triggered to notify or reassign the case or assignment. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 6: Service Levels)
NEW QUESTION # 29
How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?
- A. Apply an urgency value to the deadline interval.
- B. Apply an urgency value to the goal interval.
- C. Add an escalation action to the goal interval.
- D. Adjust the default assignment urgency value.
Answer: B
Explanation:
This answer is correct because it adjusts the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline. The goal interval in the service level defines the desired time for completing a case or an assignment. If the goal interval is reached, an urgency value can be applied to increase the priority of the case or assignment and make it more visible in the work queue or work list. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 6: Service Levels)
NEW QUESTION # 30
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The PEGAPCBA87V1 exam is a challenging exam that requires a deep understanding of the Pega Platform. PEGAPCBA87V1 exam is designed for professionals who have relevant experience in business architecture and are looking to advance their careers. Pega Certified Business Architect (PCBA) 87V1 certification is recognized globally and provides a competitive edge to professionals in the industry. Passing the PEGAPCBA87V1 exam is a great accomplishment and opens up new opportunities for professionals in the field.
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