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HP HP5-H10D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Offerings and Coverage | 30% | - Care Pack services and contractual services - Deployment and support services - Warranty upgrades and extensions |
| Topic 2: Sales Process and Implementation | 20% | - Terms, conditions and eligibility rules - Quoting and registration procedures - Renewal and extension policies |
| Topic 3: Customer Needs and Solution Matching | 25% | - Identifying customer business and IT challenges - Aligning ServiceOne to customer requirements - TCO and ROI communication |
| Topic 4: HP PPS ServiceOne Overview | 25% | - ServiceOne value proposition and benefits - PPS portfolio positioning - Delta update changes from previous version |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. Which HP Care Pack Service response is sold most often?
A) Offsite services
B) Defective media retention
C) Onsite services
D) Next-business-day, onsite
2. What is true about the difference between HP Contractual Services and HP Care Pack Services?
A) HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not
offer IT outsourcing.
B) HP Contractual Services apply to global customers. HP Care Pack Services are intended for US
customers
C) HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP
Care Pack Services offerings are not suitable
D) HP Contractual Services integrate devices into existing environments. HP Care Pack Services are
intended for new environments.
3. Which statement is true about the duration of the risk mitigation services?
A) Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
B) Duration of services is based on event type, depending on the hardware issue.
C) Duration of services is based on warranty duration and extensions.
D) Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
4. Which service corresponds with the following discovery question: "What is your back up plan to help you
control and predict costs over the life of your equipment?"
A) Travel Services
B) Accidental Damage Protection
C) Maintenance Kit Replacement for printers
D) HP Care Pack Services (next business day or same day
5. Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"
A) Tracking and Recovery Services
B) Asset Tagging
C) Installation
D) Defective Media Retention
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |
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